Refund policy

Change-of-mind returns

Please choose carefully. We do not accept returns, exchanges or refunds for change of mind, including unwanted gifts or ordering more games than you need.

Faulty, damaged or incorrect products

This policy does not limit your rights under the Australian Consumer Law. If your game is faulty, damaged, incorrect or does not match its description, contact us at partygamescompany@gmail.com with your order number or other proof of purchase, a description of the issue and photos if available.

For a major failure, you may choose a refund or replacement. For a minor problem, we will provide a remedy within a reasonable time, with further rights applying if the problem cannot be resolved. Other rights, including compensation where applicable, remain unaffected.

Returning an item

Please contact us for return instructions. Original packaging is not required for a consumer guarantee claim. If the product has a confirmed fault, we will reimburse reasonable return postage costs; please retain your receipt. Refunds are made to your original payment method unless otherwise agreed.